Ruth Sayward - CEO and Founder
Ruth's experience in international human resources at a Fortune 500 company made her conscious of a serious gap in services provided to expatriates - - they needed consistent, reliable mail service! Ruth decided to provide this service, became an entrepreneur and established Personal Mail International, PMI Expatriate Mail Services, in 1987, the only mail forwarding-receiving industry for USA families living abroad. PMI’s high standards of receiving and shipping packages, mail, medications, library and home school materials relieved corporations of the “mail burden”. Especially appreciated by expatriates and their families for almost 33 years, PMI is proud of this original solution made on their behalf.
Ruth’s personal history includes years of working toward world peace and relief of hunger. She graduated from Drew University, Madison, NJ in 1981. Later, for Princeton Seminary, she worked on community organization in Trenton. Ruth lives on Vinalhaven Island off the coast of Maine and continues her active participation in PMI. She is proud of the ”PMI family”.
Kathy Dyer, Director Client Service
Kathy has dedicated the last 23 years to perfecting PMI's signature White Glove Client Service. She personifies PMI's "client first" philosophy that fits well with her own passion to help others. Familiar with and active in all areas of PMI's operation make Kathy uniquely qualified to offer service and responses that meet the client needs. Ready to help with the most serious or simple request, she realizes all requests are important, especially when her clients are so far from home. Kathy's management philosophy that she passes on to her team of Client Service Representatives (CSRs) is “every PMI customer is a VIP, to be handled with special care”. Kathy is your "go to resource" for all things PMI. Should you have the pleasure to work with Kathy, you will experience the true meaning of outstanding client service with a sincere dedication to excellence. Kathy is a proud Mount Holyoke alum. Her prior professional experience includes positions of graduating responsibility in the Network Television, Finance, and Retail industries. Kathy also dabbled in enterpreneurship, with a home based business venture. Kathy is a mother of 3 and a vibrant grandmother to two active boys. When the opportunity presents, Kathy enjoys spending quality time with her family and escaping to picturesque Maine for some much deserved rest and relaxation.
Dornell Cronk – President
Dornell has been with the PMI for over 25 years. Because of her ability and willingness to take on additional work, Dornell has held positions of graduating responsibility within the company. During her tenure at PMI, she has had experience in practically every area of the business. Dornell is an excellent resource with a wealth of knowledge of the mail industry. She maintains excellent relationships with PMI vendors and negotiates discounted pricing that we pass along to our clients. Over the years, Dornell has made many contributions to streamline the workflow and increase PMI productivity. She values spending time with her family, enjoys reading, and cooking. Dornell is a busy woman outside of her professional life at PMI. As a mother of three girls, she devotes her spare time to coaching travel soccer. Clients and our PMI team enjoy the benefit of Dornell’s energy and dedication to the business.
Lisa Cannon – Senior Account Executive
Lisa is responsible for sales and service initiation for all potential and new corporate and independent clients. Lisa is extremely knowledgeable of PMI’s service offerings and options. She will spend as long as necessary with our clients to provide a clear understanding of our services. Lisa is the “go to person” for any questions regarding PMI service. When you work with Lisa, you get the benefit of her 23 years of PMI experience. Lisa maintains excellent relationships with her long-term relocation contacts. Lisa is passionate about providing clarity and understanding of all that PMI has to offer. Over the years, Lisa consistently maintains a high level of customer service and satisfaction for PMI clients. Her Bachelor’s degree in Communications from William Paterson University with a concentration in Intercultural Communications has come in handy at PMI. In the past, she has worked in Finance, Marketing, and Government Contracting. Lisa enjoys spending time with friends and family. She has a talent for entertaining and experimenting with new recipes. She has consistently volunteered over the years as a track coach for the local recreation team. As a former cheerleader, she continues to cheer for her three sons at their various sporting events.
Amy Wiggins – Package / Parcel Shipping and Compliance Manager
Amy has worked in PMI’s Export Department for the past 14+ years. During that time, she has assisted many customers shipping widely diverse item while carefully navigating the ever-changing customs waters. She works closely with customers to understand their unique needs. Whether it is to ship prescriptions, birthday party supplies ASAP, a specially chosen gift for a distant parent or those items that are just not available outside the US to satisfy a homesick assignee Amy is up to the task. She works hard to make sure each shipment is sent as cost effectively as possible. Amy’s attention not only to detail but also to caring makes her one of our most appreciated service representatives. Prior to PMI Amy worked at a large Insurance Company exporting written documents to various multi media. In her spare time, Amy enjoys working out at the gym and participating in Spin Class. Her moments of free time are spent keeping up with her two lab puppies, and reading.
Rosa Greenwaldt, Finance Manager
Rosa is the Manager of the PMI Finance Department. Rosa is available to resolve any billing questions. She is diligent in her ability to maintain accurate financial records. She is the woman with the financial answers. Her pleasant personality and attention to detail is critical in her position. Rosa holds a BS degree in Accounting from Rutgers University. Her work experience includes many years of financial reporting in the publishing and insurance industries. Rosa enjoys spending time with her husband and two sons as well as traveling to any sunny destination.